Privacy Policy

1. Introduction

Welcome to Frame & Focus. We respect your privacy and are committed to protecting the personal data you entrust to us. This Privacy Policy details how we collect, use, and safeguard your information when you visit our salon, book an eye test, or use our lens fitting services.

2. Information We Collect

To provide you with tailored eyewear solutions and comprehensive eye care, we may collect the following types of information:

• Contact Details: Your name, email address, phone number, and postal address.
• Optical Records: Prescription details, eye test results, and lens preferences required to fulfill your orders.
• Communication Data: Records of your inquiries, appointment bookings, and feedback.

3. How We Use Your Data

Your personal information is used exclusively to deliver and improve our optician services. Specifically, we use your data to:

• Process orders for frames, lenses, and related products.
• Schedule, manage, and remind you of upcoming eye tests and fitting appointments.
• Maintain accurate optical health records for your ongoing care.
• Respond promptly to your inquiries and support requests.

4. Data Security & Protection

We implement strict administrative and technical safeguards to protect your personal and medical information from unauthorized access, alteration, or disclosure. Only authorized staff members who require the information to perform their duties have access to your records.

5. Your Rights

You maintain full control over your personal information. You have the right to request access to the data we hold about you, ask for corrections to any inaccuracies in your prescription or contact details, and request the deletion of your records, subject to legal and regulatory retention requirements.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us using the details below: